Frequently Asked Questions
Welcome to American Knights Moving, your premier nationwide long distance moving company, specializing in professional moving services across the country. For local moves within Texas, we’re your trusted local moving experts.
Our FAQ page is designed to provide you with answers to commonly asked questions, ensuring a smooth and hassle-free relocation experience. If you can’t find the specific answer you’re looking for, feel free to explore our website or reach out to our dedicated support team at Support@AmericanKnightsMoving.com.
At American Knights Moving, we take pride in delivering exceptional service tailored to your unique needs. With our extensive experience and expertise in the moving industry, we’re committed to providing efficient and reliable solutions for our valued customers nationwide.
Thank you for choosing American Knights Moving as your trusted moving partner. We’re dedicated to making your long distance or Texas local move a seamless and memorable experience.
Why do you calculate my price by capacity and not by weight?
Your move is calculated by how much room it takes up on the truck because that is the factor that affects cost. If a customer moves a van full of pillows, it wouldn’t weigh much but would still cost the same amount of fuel and manpower to get it to its destination.
Additionally, capacities are easier to estimate which allows us to get you the most accurate estimate for your move so there are no surprises at delivery. Further, moves calculated by capacity are faster because the driver is not forced to use busy weigh stations on the way to your destination.
Any move can be calculated by weight should a customer prefer or a responsible agency such as an employer or government entity require it.
What should I have on my moving date?
On your moving day, make sure to prioritize the following:
- List of Items: Create a comprehensive list of all the personal belongings you will be moving yourself. This includes valuable items like jewelry, weapons, important documents, and necessary medications. Keep this list handy to ensure nothing gets misplaced or left behind.
- Special Event Items: If you have a special event coming up, such as a wedding or starting a new job, take any specific items you’ll need with you. For example, bring your wedding dress or suit ahead of the wedding day or carry your personal laptop for your new job.
- Patience: Moving can be stressful, so it’s crucial to have patience throughout the process. Unexpected challenges may arise, but maintaining a calm mindset will help things run smoothly. Remember to take breaks, breathe, and focus on one task at a time.
By focusing on these top priorities, you’ll ensure the safekeeping of your important belongings and make your moving day less overwhelming.
What is the difference between a carrier and a broker?
A carrier is a company licensed by the federal government to conduct moves. A carrier owns their own trucks and hire their own staff. When you book with a carrier, you can rest assured that the company you speak to on the phone is the same company that will show up to complete both your pickup and delivery.
A broker is one who books moves for customers then sells them to a carrier. A broker typically does not own their own trucks, is not license to cross state lines as a household goods mover and sometimes does not even operate out of an office. You can look information like this up yourself on protectyourmove.gov. Additionally, a broker will typically charge a larger deposit of about 10% of the cost of your move. They often then undercut pricing specifically to get the job. Customers who book their move through a broker will typically find a surprise price increase on move day. It is not advisable to book your move through a broker as you will have no opportunity to choose your actual carriers. You will have no control over policies and procedures nor any opportunity to conduct any research to ensure you are moving with honest professionals. American Knights Moving and Storage is a licensed carrier of household goods. We are licensed to conduct interstate moves in TX and OH as well as to cross state lines in order to get you to your final destination.
Are there any items that I can't send with the movers?
Some articles should certainly be moved with the owners. Items like important documents and files, cash, and items of sentimental or extraordinary value are irreplaceable and therefore they are best cared for when they remain with the owners. Additionally, There are some items that we are prohibited from carrying for safety reasons. Please click below for a complete list of prohibited Hazardous Materials.
What is included in my estimate?
Estimates include fuel, tolls, taxes, and mileage, wrapping furniture in protective padding, disassembly of any items that need to be disassembled and delivery. Our crew will be happy to place items where you need them to go at your final destination as well as to reassemble any furniture that was disassembled with the exception of Ikea pieces, children’s furniture, weight and exercise equipment, and children’s swing sets and other toys or equipment, and particle-board furniture. If there are any pieces in your home you are concerned about, it is best to inquire with your sales representative.
**Please note that our crew does not re-connect anything that affects plumbing or electrical systems. They are not trained or licensed to do so and therefore we choose not to accept the liability.
What are my rights and responsibilities as consumer of moving services?
Before selecting a moving company, it is crucial to understand your rights and responsibilities. Your knowledge can help you better prepare for the moving process
Federal Motor Carrier Safety Administartion – FMCSA’s regulations protect consumers who are moving to a different state and provide information on the rights and responsibilities of consumers and the movers and brokers they hire.
You can download these two booklets by clicking the link below:
1. Rights and Responsibilities Handbook
2. Ready to Move Brochure
How do I know I can trust American Knights Moving
At American Knights Moving, we take pride in being a reputable company that has been providing nationwide moving services since 2007. With over 15 years of experience in the industry, we have built a strong reputation for our professionalism and dedication to quality service. Our team of certified Pro Movers and affiliations with esteemed organizations like the South-West Moving Association and American Tracking Association further demonstrate our commitment to excellence. Additionally, our membership in the Moving and Storage Conference reflects our ongoing pursuit of professionalism and top-notch service.
What truly sets us apart is our unwavering commitment to constant communication and our unique moving update model. We understand the importance of keeping our customers informed at every step of the moving process. Through our specialized update model, we provide regular updates to ensure transparency and offer peace of mind. Our customer care specialists are highly responsive and readily available to provide clear information, address any concerns, and answer your questions. We strive to provide attentive communication and a personalized approach to customer service throughout your entire moving journey.
American Knights Moving company is properly licensed and insured. We hold the necessary licenses that comply with the regulations governing the moving industry. In addition, we offer multiple protection coverage options to safeguard your belongings during the move. Your satisfaction and the safety of your belongings are of utmost importance to us.
Don’t just take our word for it; check out the reviews from our satisfied customers online. Their testimonials speak volumes about their positive experiences with American Knights Moving. Now, it’s your turn to make the decision. Take the first step by requesting a moving quote from us through our website: https://americanknightsmoving.com/free-moving-services-quote/. We look forward to providing you with a reliable and stress-free moving experience.
How long does the move typically take?
The duration of a move typically depends on several factors, such as the distance between destinations, the number of items being moved and the type of move – whether it’s a local or long-distance move. Additionally, the transportation method —whether it is direct or consolidated — also plays an important role.
Please note that each move is unique, and the actual duration can vary depending on these factors, as well as other considerations specific to the situation. Therefore, it is highly recomended to consult with American Knights Moving sale’s representative to obtain a more accurate estimate based on your specific requirements.
For more information please call: 281-345-2695
How are my valuables going to be stored?
At American Knights Moving, we offer storage solutions for your valuables. We have three main storage locations in Houston, Texas; Cleveland, Ohio; and Richmond, Virginia. Your items will be securely stored in wooden crates within our storage facilities. If you’d like to learn more about our moving-related storage services, please visit: https://americanknightsmoving.com/moving-storage-services-houston/. Additionally, for our long-distance move customers, we offer 30 days of free storage.
How should I pack my stuff?
When it comes to packing your belongings, American Knights Moving offers various options to suit your needs. If you prefer to pack your items yourself, we can provide you with high-quality boxes in different sizes to facilitate your move. You can also search for helpful packing tutorials on YouTube to guide you through the process.
Alternatively, we offer a white glove full packing service where our team of professionals handles the packing for you. With their expertise, they can pack your belongings efficiently and effectively, ensuring everything is well-protected for the journey.
For more information about our packing services, please visit our website at https://americanknightsmoving.com/houston-packing-services/. We are dedicated to providing you with options that make your moving experience as smooth and convenient as possible.
Do I have to tip my movers?
While there is no strict rule regarding tipping movers, it is entirely up to you as the customer to decide whether or not to tip. If you are satisfied with the service provided by the moving crew and wish to show your appreciation, tipping is a gesture you can consider. Tipping is a way to say thank you and acknowledge the help you received during the moving process. It is purely an expression of your goodwill and gratitude. Ultimately, the decision to tip or not is at your discretion.
How do I report damages to my items?
At American Knights Moving, we strive to ensure the safe delivery of your valuables. Our customer experience specialist typically contacts each customer after the delivery to conduct a quality control check and verify if everything is in order. However, if you have identified any damages to your household goods during the delivery process and would like to report them, please send a request for the claim process information to firstname.lastname@example.org. We will provide you with the necessary information and guide you through the claims procedure. Your satisfaction is our priority, and we are committed to addressing any concerns you may have regarding damages to your valuables.
How would my mattress be packed to avoid it getting dirty?
At American Knights Moving, we understand the importance of keeping your mattress clean and protected during the move. As part of our packing service, we are pleased to offer mattress protection to our customers. This protective covering safeguards your mattress from humidity and dirt, ensuring it arrives at your new destination in pristine condition. Simply inform your sales representative about the size of your mattress, and we will take care of the necessary arrangements. With American Knights Moving, we prioritize your peace of mind and go the extra mile to protect your belongings every step of the way.
Call our office: 281-345-2695
Is my price going to change after I'm given a quote?
When you receive a binding “not to exceed” quote, your price will remain the same as initially provided. This means that the quoted price is guaranteed and will not change unless there are any alterations to your inventory list. It’s important to note that any modifications or additions to your items may result in additional charges. Therefore, it’s advisable to inform your sales representative of any changes to ensure an accurate and updated quote. Please note that you have the option to update your inventory list up to 3 business days before the pick-up.